This Privacy Policy explains how RHYTHMPEAK INSTRUMENTS LTD (“RhythmPeak”, “we”, “us”, “our”) handles personal data collected through this website. We are committed to handling your information responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
RHYTHMPEAK INSTRUMENTS LTD is a company registered in England & Wales (company number 17303493), with a registered office at 6, Hemmington Drive, Manchester, M9 5UA, United Kingdom. For any privacy matter, contact us at [email protected].
Information we may collect
We only collect information that you choose to provide, which may include:
- Contact form data — your name, email, telephone (if provided) and message.
- Trade enquiry data — your name, company/organisation and contact details.
- Instrument and product requirement information you voluntarily submit (category, product, quantity, specification).
- Delivery location information you voluntarily submit.
- Buyer type and intended use information.
- Education, retail, studio or venue requirement information.
- Email communication you send to us.
- Telephone communication information, only if you choose to provide a phone number.
- Cookie and analytics data, only where enabled with your consent (see our Cookie Policy).
How we use your information
We use the information you provide to:
- Respond to your contact message or trade enquiry.
- Review and discuss your instrument, accessory or supply requirement.
- Confirm details such as specification, quantity, availability, delivery and terms per enquiry.
- Communicate with you about your enquiry by email or, if provided, telephone.
- Maintain records reasonably necessary for our legitimate business purposes.
We do not sell your personal data, and we do not use it for unrelated marketing without a lawful basis and, where required, your consent.
Lawful bases
We rely on your consent (which you provide when submitting a form) and on our legitimate interests in responding to and managing trade enquiries and running our business. Where we need to take steps at your request before entering into any commercial arrangement, we may also rely on that basis.
Cookies and analytics
This website uses essential cookies necessary for it to function. With your consent, we may also use analytics cookies to understand how the site is used. Analytics are not loaded before you consent. You can manage your preferences at any time — see our Cookie Policy.
Data retention
We keep personal data only for as long as necessary for the purpose it was collected, including to respond to your enquiry, to meet our legitimate business needs, and to comply with any legal or record-keeping obligations. When no longer needed, information is securely deleted or anonymised.
Sharing your information
We may share information with trusted service providers who help us operate (for example, email or hosting providers), only as necessary and under appropriate safeguards. We may also disclose information where required by law. We do not share your details with third parties for their own marketing.
Your rights
Under UK data protection law, you have rights that may include:
- The right to be informed about how your data is used.
- The right of access to your personal data.
- The right to rectification of inaccurate data.
- The right to erasure in certain circumstances.
- The right to restrict or object to processing in certain circumstances.
- The right to data portability where applicable.
- The right to withdraw consent at any time.
To exercise any of these rights, contact us at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is entirely secure, but we work to protect your information appropriately.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
For any question about this Privacy Policy or your personal data, email [email protected] or write to us at 6, Hemmington Drive, Manchester, M9 5UA, United Kingdom.